by Donald | Apr 1, 2007 | Resume
8 Years: Retention Specialist II: Take ownership and be point of contact for escalated issues surrounding internal systems, billing terms and hardware to ensure low churn. Analysis and trending of team efficiently with individual and group coaching to ensure all...
by Donald | Sep 1, 1997 | Resume
8 Years: Desktop Systems Manager: Supported 600 local and 200 remote corporate users with a team of technicians. Responsible for entire life cycle of laptop and desktop inventory including purchasing, licensing, tracking and repair. Operated as project manager for all...