by Donald | Jul 18, 2016 | Resume
1 Year: Technical Support Specialist: Support of cellular services including Android, iOS, their respective apps and network. Communicate resolution steps over the phone or through Facebook and Twitter direct messaging. Utilize internal and external knowledge bases...
by Donald | Apr 1, 2007 | Resume
8 Years: Retention Specialist II: Take ownership and be point of contact for escalated issues surrounding internal systems, billing terms and hardware to ensure low churn. Analysis and trending of team efficiently with individual and group coaching to ensure all...