by Donald | Jul 18, 2016 | Resume
1 Year: Technical Support Specialist: Support of cellular services including Android, iOS, their respective apps and network. Communicate resolution steps over the phone or through Facebook and Twitter direct messaging. Utilize internal and external knowledge bases...
by Donald | Apr 1, 2007 | Resume
8 Years: Retention Specialist II: Take ownership and be point of contact for escalated issues surrounding internal systems, billing terms and hardware to ensure low churn. Analysis and trending of team efficiently with individual and group coaching to ensure all...
by Donald | Sep 1, 2006 | Resume
1 Year: Tier III Technician: Temporary assignment to perform customer facing final resolution of high speed data and digital phone. Responsible for support of residential and business accounts. Interact daily with local offices to ensure a high level of service and...
by Donald | Sep 1, 1997 | Resume
8 Years: Desktop Systems Manager: Supported 600 local and 200 remote corporate users with a team of technicians. Responsible for entire life cycle of laptop and desktop inventory including purchasing, licensing, tracking and repair. Operated as project manager for all...