T-Mobile
1 Year: Technical Support Specialist: Support of cellular services including Android, iOS, their respective apps and network. Communicate resolution steps over the phone or through Facebook and Twitter direct messaging…. Read more »
Tag: Call Center
Sprint
8 Years: Retention Specialist II: Take ownership and be point of contact for escalated issues surrounding internal systems, billing terms and hardware to ensure low churn. Analysis and trending of… Read more »
Time Warner Cable
1 Year: Tier III Technician: Temporary assignment to perform customer facing final resolution of high speed data and digital phone. Responsible for support of residential and business accounts. Interact daily… Read more »
TeleTech Holdings
8 Years: Desktop Systems Manager: Supported 600 local and 200 remote corporate users with a team of technicians. Responsible for entire life cycle of laptop and desktop inventory including purchasing,… Read more »