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8 Years:
Retention Specialist II:
Take ownership and be point of contact for escalated issues surrounding internal systems, billing terms and hardware to ensure low churn. Analysis and trending of team efficiently with individual and group coaching to ensure all metrics met. Peer mentoring of those promoted to the same role and acting Operations Supervisor as needed.
Retention Specialist I:
Account management and retention of consumer and business accounts.
Consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate.